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Resetting and Updating Your Password

Bookcicle makes it easy to recover access to your account if you forget your password, and to securely update your password at any time. This guide walks you through both workflows, including what to expect and how to troubleshoot common issues.

Forgot Your Password? (Password Reset)​

If you can't remember your password, follow these steps to reset it:

  1. Go to the Forgot Password page.
  2. Enter your email address associated with your Bookcicle account.
  3. Submit the form by clicking Reset Password.
    • If your email is found, you'll see a confirmation message: "Check your email for a password reset link."
    • If there's an error (e.g., invalid email or network issue), you'll see an error alert. Double-check your email or try again.
  4. Check your inbox for a password reset email. Follow the link inside to continue.
    • If you used Google Sign-In, you can't reset your password this way. Go back to the login screen and use "Sign in with Google."

Tip: If you remember your password after all, you can Sign In instead.

After clicking the password reset link in your email, you'll be taken to the Set Your New Password page. Here's what to do:

  1. Fill in your email address (the one you used for your account).
  2. Enter your new password.
    • Passwords must be at least 8 characters long.
  3. Confirm your new password by typing it again.
  4. Submit the form by clicking Update Password.
    • If successful, you'll see a message: "Your password has been updated. You may now sign in."
    • If there's an error (e.g., passwords don't match, too short, or invalid token), you'll see a clear error message.
  5. Sign in with your new password.

Tip: If you remember your old password, you can Sign In instead.

Troubleshooting​

  • No reset email received?
    • Check your spam or junk folder.
    • Make sure you entered the correct email address.
    • If you signed up with Google, use "Sign in with Google" instead of resetting your password.
  • Reset link expired or invalid?
  • "Missing token" or "Missing userId" error?
    • Make sure you used the link from your email. If you copied it, check for typos.
  • Passwords don't match or too short?
    • Passwords must be at least 8 characters and match exactly in both fields.
  • Still stuck?

Security Notes​

  • Bookcicle never sends your password via email.
  • Reset links expire after a short period for your security.
  • Always choose a strong, unique password for your account.